Valid Salesforce ADM-261 Exam Review, Original ADM-261 Questions

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Salesforce Service Cloud Administration Sample Questions (Q218-Q223):

NEW QUESTION # 218
Which application will allow a client to enable Ideas on a public website?

A. Self-service portal
B. Sites
C. Customer portal
D. Partner portal

Answer: B

NEW QUESTION # 219
Universal containers wants to provide its 20 million customers with a portal where they can:
- Submit inquiries,
- Monitor the status of those inquiries,
- View their contact information.
To meet these requirements, which type of portallicense would be most appropriate for the customers?

A. Partner Community
B. Customer Community
C. Employee Community
D. Sites

Answer: B

NEW QUESTION # 220
The Universal Containers sales team has been so successful insigning new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

A. Add more supportphone lines.
B. Provide a self-help Customer Community.
C. Ask sales reps to respond to support Cases.
D. Limit Customers to 5 Cases per day.

Answer: B

NEW QUESTION # 221
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles while taking calls. The company needs to migrate the existing knowledge base of documents and images into Salesforce. Which step will be required fort he implementation? Choose 3 answers

A. Load all articles with the Apex data loader tool
B. Match each new article to an existing article type
C. Create multiple CSV files, one for each article type
D. Create HTML files referencing image to be uploaded
E. Create a single CSV file, including all article types

Answer: B,C,D

NEW QUESTION # 222
A contact center was unable to assign cases by case type before service was implemented, the director support needs to know which metrics to examine to determine whether the newly set up assignment rules are assigning a similar number of cases to each agent. Which metric should be recommended? Choose 2 answers

A. Number of solutions created per agent
B. Number of cases by type by owner
C. Number of cases created sorted by order
D. Number of cases in each status

Answer: B,C

NEW QUESTION # 223
......

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Valid Salesforce ADM-261 Exam Review, Original ADM-261 Questions

Salesforce certification ADM-261 exam training programs

Salesforce Service Cloud Administration Sample Questions (Q218-Q223):

Free PDF Quiz High Hit-Rate Salesforce - Valid ADM-261 Exam Review

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